STORE
Technical Help
- How To: Download My Digital Purchase
- How To: Apply a Coupon Code to Your Order
- Album Format Descriptions
- How To: Change/Update Forgotten Password
- How To: Change an Account Password
- How To: Update Account Details
Inventory
Download Help
- How Do I Change My Download Access Login Email?
- How To Redeem Code for There Is More: Worship Kit Digital Download
- How To Redeem Promo Code for There Is More: Special Edition Digital Download
- How To Redeem Promo Code for Past Conferences?
- What is a digital download?
- Can I download the music straight to my smartphone?
Orders
- Returns, Exchanges, Replacement and Refund Policy
- How do I contact the Hillsong Store Team?
- What are the guidelines on how my return should be shipped?
- What if I entered wrong address on my order?
- I have received the wrong item in my order, what can I do?
- I purchased the wrong media format and wish to exchange it, what can I do?
Payments
- International Transaction Fees and Added Tax
- When Will I Receive My Refund?
- How do I apply coupon on my online order?
- Declined cards / My order did not go through
- My credit card was declined
- What currency do you use?
Delivery & Shipping
- I Received An Email That One Of My Items Is Not Available, But I Received Shipping Notification
- My Order Is Completed But I Only Received Part Of My Items
- How do I return an item that was given to me as a gift?
- how quickly will I get my order?
- Will my order arrive on time?
- An item from my order is missing, where is it?