STORE
Technical Help
- Colour Conference 2019 Sessions and Photobook - How to Apply my Digital Download Code
- Colour Conference 2019 Download Access
- How Do I Access My Conference Downloads Via VHX?
- How Do I Access My Hillsong Worship Downloads Via VHX?
- How to download music .mp3 files to iPhone?
- Can we contact someone from Hillsongstore during Christmas & New Year period?
Inventory
Download Help
- How Do I Access My Digital Audio/ Digital Album Purchase?
- Colour Conference 2020 Sessions + Photobook - How To Redeem Promo Code
- How Do I Change My Download Access Login Email?
- How To Redeem Code for There Is More: Worship Kit Digital Download
- How To Redeem Promo Code for There Is More: Special Edition Digital Download
- How To Redeem Promo Code for Past Conferences?
Orders
- How do I contact the Hillsong Store Team?
- Returns, Exchanges, Replacement and Refund Policy
- Does the Hillsong Store team look after Hillsong Channel or Team Box orders?
- What are the guidelines on how my return should be shipped?
- What if I entered wrong address on my order?
- Where I can get the invoice for my order?
Payments
- International Transaction Fees and Added Tax
- Message Error At The Checkout
- How do I apply coupon on my online order?
- Declined cards / My order did not go through
- My credit card was declined
- What currency do you use?
Delivery & Shipping
- How do I return an item that was given to me as a gift?
- 2020 Shipping Restrictions to International Countries
- how quickly will I get my order?
- Will my order arrive on time?
- An item from my order is missing, where is it?
- Can I Access the Hillsong Store in US?
Conference - Click & Collect
- Is there a minimum spend for Click & Collect orders?
- Can I change my Click & Collect order?
- Can someone else collect the order on my behalf?
- Do I need to bring anything with me when I come to collect my order?
- How will I know when my order is ready to collect?
- How much does it cost to use Click & Collect?