STORE
Technical Help
- Website How To: How To Download a Digital Item
- Website How To: How To Apply a Coupon Code to Your Order
- Album Format Descriptions
- Website How To: How To Change Forgotten Password
- Website How To: How To Change an Account Password
- Website How To: How To Use Store Credit
Inventory
Download Help
- How Do I Change My Download Access Login Email?
- How To Redeem Code for There Is More: Worship Kit Digital Download
- How To Redeem Promo Code for There Is More: Special Edition Digital Download
- How To Redeem Promo Code for Past Conferences?
- What is a digital download?
- Can I download the music straight to my smartphone?
Orders
- Returns, Exchanges, Replacement and Refund Policy
- I Received Item I Did Not Order
- Does the Hillsong Store team look after Hillsong Channel or Team Box orders?
- How do I contact the Hillsong Store Team?
- What are the guidelines on how my return should be shipped?
- What if I entered wrong address on my order?
Payments
- International Transaction Fees and Added Tax
- When Will I Receive My Refund?
- Message Error At The Checkout
- How do I apply coupon on my online order?
- Declined cards / My order did not go through
- My credit card was declined
Delivery & Shipping
- 2021 Delivery Information
- I Received An Email That One Of My Items Is Not Available, But I Received Shipping Notification
- My Order Is Completed But I Only Received Part Of My Items
- How do I return an item that was given to me as a gift?
- how quickly will I get my order?
- Will my order arrive on time?
Conference - Click & Collect
- Is there a minimum spend for Click & Collect orders?
- Can I change my Click & Collect order?
- Can someone else collect the order on my behalf?
- Do I need to bring anything with me when I come to collect my order?
- How will I know when my order is ready to collect?
- How much does it cost to use Click & Collect?