My credit card was declined

There are a few reasons why a payment may be unsuccessful. Below are a few helpful tips: 

  1. Please note that we accept Visa, Mastercard, and Australian-issued American Express cards.  
  2. Please check with your bank to see if they have a block on international purchases as our website is an Australian-based site. 
  3. Check the expiry date on your card. 
  4. If you've confirmed all of the above and believe you might be experiencing a technical issue, please email us at
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