Help & Support
COLOUR CONFERENCE - Sydney
Accommodation
Program
HILLSONG COLLEGE
Courses
- How do I continue onto the next award level in the course?
- Does Hillsong College teach English?
- What do I do if English is not my first language?
- What are the semester intakes for Hillsong College?
- Can I study at Hillsong College even though I am not 18 by enrolment?
- Do I need to audition for the Worship Music or Dance streams?
Admissions
- ★ What steps do I need to take in order to apply?
- ★ What are the tuition fees for Hillsong College?
- ★ What is the application process to study at Hillsong College?
- What steps do I need to take in order to apply?
- I am from overseas, how do I attend Hillsong College?
- Do I have to take any exams/tests or get a specific Grade 12 score to get into Hillsong College? What are the chances of me getting accepted into Hillsong College?
Finance
- Can Hillsong College financially sponsor me to study?
- What is a Payment Plan? How can I be on a Payment Plan?
- Can I use an international or overseas loan scheme for Hillsong College?
- Does Hillsong College offer financial aid or student loans?
- What is the Accommodation Application Fee?
- Why do fees differ from stream to stream?
College Life
- Do you offer College visits? If so, how can I arrange this?
- How is rent paid in College Accommodation?
- Is there any required or recommended software for any of the courses?
- Should I bring a laptop or desktop computer?
- What are the hours like at college? Is there a day off? What are the weekend requirements?
- What books do I need to bring? Can I find out what books I will need before coming to college? What translation of the bible does Hillsong Church use?
Living In Australia
- Do I have to pay a Bond or Deposit?
- Does Hillsong College have accommodation options for students?
- What is a Passport data page? And where do I find it?
- Will I have to connect the utilities?
- Will I need a car?
- Do I have to live in College housing or can I stay with family/friends?
Families
- I am married with a family, do you have day care for my children? Can you cater for them?
- I am married, with a family; can Hillsong College assist us with housing?
- What housing options are there for married couples?
- My family from overseas is planning to come out for Hillsong Conference/Graduation; can the College help accommodate them during their stay?
External Parties
Alumni - Post College
STORE
Inventory
Hillsong Unlimited
Download Help
- How Do I Change My Download Access Login Email?
- How To Redeem Code for There Is More: Worship Kit Digital Download
- How To Redeem Promo Code for There Is More: Special Edition Digital Download
- How To Redeem Promo Code for Colour 2018 Digital Download
- What is digital download?
- How do I activate ACC/voucher coupon Card?
Orders
- ★ Returns, Exchanges, Replacement and Refund Policy
- ★ Hillsong Store Canada - FAQ
- What if I entered wrong address on my order?
- Where I can get the invoice for my order?
- Which UNITED albums are available on CD/DVD?
- Which Hillsong Worship albums are available on CD/DVD?
Payments
- International Transaction Fees and Added Tax
- Message Error At The Checkout
- How do I apply coupon on my online order?
- Declined cards / My order did not go through
- My credit card was declined
- What currency do you use?
Delivery & Shipping
- ★ Hillsong Store Canada
- Will my order arrive on time?
- Free Shipping for Hillsong Store Canada
- An item from my order is missing, where is it?
- Can I Access Hillsong Store in US?
- Can I upgrade the shipping option for my order?
Technical Issues
- How to download music .mp3 files to iPhone?
- Can we contact someone from Hillsongstore during Christmas & New Year period?
- How to Create Account at Hillsong Store?
- The "Add To Cart" option is missing, what does this mean?
- How do I load videos to my iPad (mov to mp4)?
- I've encountered a technical error
MUSIC & RESOURCES
Language
General Hillsong Music Resource Information
- What are the guidelines on how my return should be shipped?
- What's included in the Hillsong Teaching Subscription?
- Translation Enquiries
- There Is More - iOS/iPhone Sticker App
- Will the older Y&F shirts be restocked?
- What is included in the Digital Trax MP3 Library?
Hillsong Kids
United
Hillsong Young & Free
Hillsong Worship
- ★ The Peace Project - Hillsong Christmas Music Album Credits
- I need help getting a Worship Kit
- Let There Be Light Album Credits
- Who You Say I Am in Italian - Lyrics
- Who You Say I Am in Korean - Lyrics
- Who You Say I Am in Afrikaans - Lyrics
Worship & Creative Conference Click & Collect
- ★ Where is the Click & Collect collection point?
- ★ What is Click & Collect?
- ★ What products are available for Worship & Creative Conference Click & Collect?
- ★ Is there a minimum spend for Worship & Creative Conference Click & Collect orders?
- ★ Can I cancel or return my Click & Collect order?
- ★ Can I change my Click & Collect order?
Books
- "Faith Hope & Love Bedtime Story Book" - Hillsong Kids FAQ
- "Live Love Lead" - Brian Houston FAQ
- "Own the Moment" - Carl Lentz FAQ
- "Songs of Heaven" - Amanda Fergusson FAQ
- "The Sisterhood" - Bobbie Houston FAQ
- Can I purchase Bible in Bulk?
VHX (Vimeo OTT) Accounts
- ★ Where is Print Material on my VHX account?
- ★ How to Access Your Vimeo Account?
- How Do I Access My Colour Conference Downloads Via VHX?
- How Do I Access My Hillsong Worship Downloads Via VHX?
- How Can I Redeem My Coupon for ACC Conference?
- How to Download Digital Vimeo Videos with Vimeo OTT?
Hillsong Conference - Click & Collect
- ★ Hillsong Conference EXPO Click & Collect Collection Point
- ★ What is Hillsong Conference Click & Collect?
- Can I change my Click & Collect order?
- Can I cancel or return my Click & Collect order?
- Is there a minimum spend for Click & Collect orders?
- What products are available for Click & Collect?
Affiliates
Ministry School
- Do we need licensed teachers to facilitate the Ministry School courses?
- Does a participant need knowledge of the Bible to attend the Ministry School?
- What is the copyright of the Ministry School?
- In what format is the Ministry School curriculum?
- Who is the Ministry School curriculum designed for?
- What do I receive when I purchase one of the Ministry school starter packs?
Hillsong Conference Sessions
Curriculum Licensing Program Subscription
Hillsong Kids Curriculum
- The Gospels - Children's Ministry Curriculum
- Follow You Curriculum
- Draw Near - Children's Ministry Curriculum
- What is included in the Complete Pack?
- What is Celebrate BiG Curriculum?
- Where can I find Junior Kids Curriculum?
General Curriculum Questions
- How to Access Digital License
- Do you have curriculum for Christmas and other occasions?
- Subscribe Terms and Conditions
- Do you have samples of your Kids curriculums?
- My DVD is faulty or blank, what should I do?
- What format and disk region are your DVDs?
Shine and Strength
- Is there an age limit for ShineWomen?
- Can I make copies of the [Shine/Strength] handbooks?
- How can we get a [Shine/Strength] connect?
- What currency is used for the payment for the [Shine/Strength] program?
- Can we make copies of the [Shine/Strength] program materials?
- If I facilitate the [Shine/Strength] program is that part of an accredited facilitator course?
HILLSONG CONFERENCE
Venue Questions
Kids Program
- What will my child learn at Kidsong?
- How do the parents rooms and playgroup work?
- What if my child doesn’t know anyone?
- Is my child kept safe?
- Can I pick my child up before the end of session?
- What do I do if my child need medication or medical treatment during Kidsong?
Registration Enquiries
Accommodation
Seating
PUBLISHING
Frequently Asked Questions (FAQs)
- I would like to start a publishing company in my church. Do you have any advice for me?
- I have found your albums and videos on a file sharing / bit torrent site. Is it ok for me to download your album or video from there?
- APRA | AMCOS Information
- CCLI Information
- Copyright Information
- Can I print Hillsong song lyrics on a t-shirt or other merchandise for sale?