We want to provide you with the best experience possible when using our online store. The terms and conditions listed below are designed to help make your shopping experience on hillsongstore.com as easy as possible.
With this in mind, if you experience an issue or problem when using our store, and do not find the required information below, please let us know via our online chat or by email firstname.lastname@example.org and we will reply as soon as possible.
1. ORDERS & DELIVERY
Orders placed through Hillsongstore.com are subject to confirmation and acceptance by Hillsong Music. Once an order has been confirmed, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation.
Hillsong Music or its agent will deliver the goods you order to the street address you specify in your order, subject to their availability. Where items are not available you will be notified of this by Hillsong Music as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Hillsong Music to be authorised to receive the goods.
Delivery time estimates
Currently we are not able to provide tracking for all destinations. However, we aim to fulfill confirmed orders in the following timeframes depending on stock availability.
- Australia within 5-7 business days
- USA within 5-7 business days
- UK and EU within 5-7 business days
- All other destinations – 10 to 20 business days
Please note that delays can be experienced due to customs and or other variables, which is beyond our control and influence.
Import and tax duties
Although Hillsong Music will deliver to most countries, for deliveries outside Australia, the USA, the UK and EU, customers may be required to pay import custom duties / taxes. These import custom duties are set at the port of entry by a customs officer, and differ from country to country. Import custom duties / taxes are in addition to shipping costs paid to Hillsong Music to cover freight. Import custom duties / taxes are the responsibility of the customer. We recommend customers outside Australia or the USA use this free Duty Calculator to estimate the likely import tax in your country. Generally, orders initiated from Europe will ship from London, from Asia and Africa will ship from Hong Kong, from Oceania will ship from Sydney, from the North America will ship from Los Angeles.
Hillsong Music reserves the right to restrict sales to retail quantities when supplying resellers and distributors.
Shipping and Postage
Hillsong Music is not responsible for delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. Please note, we cannot deliver to P.O. boxes. If you have changed address since placing your order, please notify Hillsong Music by phone on or email email@example.com immediately. Additional freight and other charges for resent orders may apply. Postage is calculated based on weight, shipping destination, and packaging costs.
2. DIGITAL MEDIA DOWNLOADS
Digital Download links can be accessed multiple times from the download link contained in the confirmation email (for personal use).
For sheet music purchases, the following rights are granted:
- Make one (1) copy of the sheet music solely for back-up purposes.
- Print one (1) copy of the sheet music for your personal purposes.
For media purchases, the following rights are granted:
- For media files (i.e. music, video or data files), your purchase grants you the following rights:
- To have one (1) copy of the media file stored on a single hard drive for the purpose of back-up.
- Reproduce the media file in other formats only for private and domestic use in accordance with provisions the Copyright Act 1968 (Cth)
The following rights are not granted:
- Reproduce further copies of the sheet music or media file in whole or in part.
- Translate, enhance, modify, alter or adapt the sheet music and/or media file in any way or for any purpose.
- Cause or permit any third party to translate, enhance, modify, alter or adapt the sheet music and/or media file in any way or for any purpose.
- Sub-license, lease, lend, sell, rent, distribute or grant others any rights, or provide copies of the sheet music and/or media file to others.
- Reproductions of the sheet music can be made for the purpose of church worship only with an existing CCLI license. For further information contact CCLI.
3. RETURNS & REFUNDS
Downloadable items cannot be refunded; however, if you experience an issue with your download (for example the link we provide does not work) we will supply a working link as soon possible.
Hillsong Music Australia will replace any defective product. In the case of an incorrect item being shipped, please contact us before you return the item as soon as possible or email us at firstname.lastname@example.org.
For more information, please see our Returns, Exchanges, Replacement and Refund Policy.
4. PRICES & PAYMENT
For each online order, you must pay:
- the applicable price for the relevant items confirmed by Hillsong Music Australia; and
- the delivery and handling fee specified on the web site at that time. Additional charges in the form of customs and/or taxes may be payable in your country upon receipt of goods.
Your order and credit card details are safe and secure. All personal and credit card information provided to Hillsong Music Australia is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We do not store credit card information on our servers.
We can only accept payments using the methods stated in the shopping cart section of this web site.
We are unable to accept COD charges.
Payment must be cleared before the goods are dispatched.
Prices and range on this web site may vary from Hillsong Music Australia Resource Centres.
Please note, for international customers; we have been advised that customs through parts of the world (including South America) charge additional import duties on goods shipped to those locations. These costs are your sole responsibility and unfortunately Hillsong Music Australia cannot subsidise these costs. Please take the time to understand import duties in your country.
5. YOUR ACCOUNT
You agree to take responsibility for the safekeeping of your user name (typically your email address) and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Hillsong Music in connection with any use (whether authorised or unauthorised) of your user name or password. Hillsong Music may suspend or cancel your account at any time without prior notice.
6. PRODUCT IMAGES & PICTURES
Hillsong Music aims to include up-to-date pictures of all of the resources on this web site. However, the picture of the resources may differ from the actual resources. We recommend you read the resource description carefully before finalising your order.
Any liability of Hillsong Music in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Hillsong Music be limited to:
- in relation to goods, the replacement of the goods or the supply of equivalent goods; and
- in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
9. CHANGES TO TERMS
Each order is governed by the terms and conditions current when the order is placed. Hillsong Music may add to, delete or otherwise change these terms and conditions. Hillsong Music will endeavour to notify all customers of changes to terms & conditions each time you place an order.
Please take time to read and understand these terms and conditions each time you place an order.
10. APPLICABLE LAW
All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.