When can I expect to receive my order?
Once order is being placed, you will receive initial confirmation stating that your order has been received. After that, we will send your order to the shipping department for them to be picked, packed before we can order a courier to ship your order. Once your order is being dispatched, you will receive a notification email along with estimation date of delivery.
How long it would take to receive the order?
We ship most orders outside Australia via external global warehouses. Orders within the USA are shipped from Los Angeles, orders within Australia are shipped from Sydney, and orders for all other destinations outside Australia & USA are shipped from Hong Kong or London.
Australia: Within 5-7 business days
USA: Within 5-7 business days
All other destinations: 5 to 20 business days
These times depend on whether the item is available and ready to ship. Otherwise, items currently available as a preorder will be ready to ship when the resource is received in our warehouse.
Please note that delays can be experienced due to customs and/or other variables, which are beyond our control and influence.
Why I have not received my order?
Some International shipping may take longer than usual. This is due, the border checking process varies from one country to another. There may be delays caused by customs to ensure that your package is safe for delivery. If you are aware that your order is being shipped from other country and it has not arrived within the estimated time given, it may also be held for you at your local post office. We may suggest for you to inquire to the local post office if there is any order being held under your name for any specific reason.