If you purchase digital mp3 files, your download link will be included in the purchase confirmation with status order: Completed.
If you purchase digital video files, your download link will be provided by Vimeo OTT, our third party service provider. A link will be emailed to you within 24 hours.
What if I have not received my download access after 24 hours?
If you have not received a download link after 24 hours, please check:
- Have you entered the email address correctly, when you placed the order? If yes, please visit this page to access your video:
- If you have entered the email address incorrectly, please contact us at firstname.lastname@example.org for further assistance.
I have accidentally delete the email with download link, what should I do?
If your purchase is a digital audio, we can issue another link for you. Please contact us at email@example.com
If your purchase is a digital video, most likely it is hosted by Vimeo OTT. Please visit: https://www.vhx.tv/library
Type in your email address on which you have used to order the resource.
An email will be sent to your inbox in a short while with download link. Please contact us, if you have any questions.