How do I access my music/teaching download?

If you purchase digital mp3 files, your download link will be included in the purchase confirmation with status order: Completed.

If you purchase digital video files, your download link will be provided by Vimeo OTT, our third party service provider. A link will be emailed to you within 24 hours.

What if I have not received my download access after 24 hours?

If you have not received a download link after 24 hours, please check:

  • Have you entered the email address correctly, when you placed the order? If yes, please visit this page to access your video:
  • If you have entered the email address incorrectly, please contact us at resources@hillsong.com for further assistance.

 

I have accidentally delete the email with download link, what should I do?

If your purchase is a digital audio, we can issue another link for you. Please contact us at resources@hillsong.com

If your purchase is a digital video, most likely it is hosted by Vimeo OTT. Please visit: https://www.vhx.tv/library

Type in your email address on which you have used to order the resource.

An email will be sent to your inbox in a short while with download link. Please contact us, if you have any questions.

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