If you purchased digital mp3 files, your download link will be included in the purchase confirmation email as well as on your Hillsong Store account with the order status: Completed.
If you purchased digital video files, your download link will be provided by Vimeo OTT, our third party service provider. A link will be emailed to you within 24 hours.
What if I have not received my download access after 24 hours?
- Have you entered the email address correctly when the order was placed? If yes, then you able to sign in from the page below relevant to your purchase:
- For Hillsong Kids Curriculum: kids.hillsongstore.com
- For recent Hillsong and Colour Conferences: teaching.hillsongstore.com
- For Hillsong Worship resources: worship.hillsongstore.com
- For United resources: united.hillsongstore.com
- For Hillsong Young And Free resources: youngandfree.hillsongstore.com
- For past Hillsong Conferences (2017 and older): conference.hillsongstore.com
- For past Colour Conferences (2018 and older): https://colourconference.vhx.tv/products
- For Pastor Brian Houston's teaching resources: brianhouston.hillsongstore.com
- If you have entered the email address incorrectly, please contact us at email@example.com for further assistance.
I have accidentally deleted the email with download link, what should I do?
If your purchase is a Digital Audio resource, we can issue another link for you. Please contact us at firstname.lastname@example.org
If your purchase is a digital video, most likely it is hosted by Vimeo OTT. Please sign in at the page relevant to your purchase from the options listed above. Once you have signed in at this page and received the access link, you can view all of your purchases together at vhx.tv/library.