Can I change or cancel my order?

Please contact us as soon as possible to change or cancel your order.

A Request for cancellation or alteration (exchange size or item) can possibly be done within 6 hours from the time the order was placed. Our order mainframe automatically sends order details to the shipping mainframe and may process the order more quickly depending on the time of day when the order is submitted.

If we are able to stop the order from being shipped, we may be able to change your order. Due to the time-sensitive nature of your request, we recommend you call us during office hours (9am-5pm AEST) Monday - Friday on +61 2 8853 5300 or send us an email at resources@hillsong.com.

For Western/EU time zone customers, we have customer assistance available between 9am-5pm PST Monday - Friday through the chat function on our site and through email.

We cannot guarantee cancellation/alteration requests are able to be processed if the request is submitted outside office hours.

Have more questions? Submit a request